Support

Appligent has the best support in the industry. Read about our Software Support Policy. For support and software updates after the first 30 days, enrollment in our support program is required. Our friendly, knowledgeable Support Team has a collective experience with PDF spanning decades.

We also offer a complete range of PDF-related services to ensure your success. We can be your PDF experts.

View the standard Appligent Document Solutions Server License Agreement.  Also available is the Plug-in License Agreement. 

E-mail

You can contact support directly by sending an e-mail to support@appligent.com. Support e-mails are answered within one business day during the normal business hours listed below.

• We include 30 days of free telephone and email technical support with every commercial product we sell.

  To continue to receive the same great technical support and product updates after your purchase, subscribe to our annual Support and Maintenance program. Current program members receive:

  • FREE product updates. You will automatically be sent new updated versions of the software as it is released.
  • FREE switches between comparably priced operating systems.
  • UNLIMITED E-mail Technical and Customer Support.
  • UNLIMITED Telephone Technical and Customer Support.

  The Support and Maintenance program cost is 20% of the full purchase price of your software per year, and is added to the 30 days of support included with the product. A three year pre-paid support plan is available at a significant discount.

  Appligent is committed to making its client software accessible to persons with disabilities. Our plug-in software uses Adobe Acrobat as a rendering engine and relies on its feature set for presenting content.

  Please see our Voluntary Product Accessibility Template (VPAT) and  Adobe’s Voluntary Product Accessibility Template for more information.

  Email support@appligent.com with questions about our software or PDF.

All Appligent Document Solutions server-based applications include a CLI and can easily be placed in any workflow, using any programming language or scripting environment.  

Sample Scripts and Code

The following examples show only the critical elements needed to set up the command line call, invoke the application and capture the returned code. 

The Command Line Interface (CLI) is a powerful programming technique useful in any server environment. All Appligent Document Solutions server-based applications include a CLI and can easily be placed in any workflow, using any programming language or scripting environment. In addition, most of the Appligent applications also support Watched Folders and/or Watched Directories for easily fitting into just about any workflow.

Please see the documentation for the specific product to learn about all of the product features at docs.appligent.com

NOTE: We use FDFMerge to demonstrate the correct syntax below, but the name of any of our server-based applications may be substituted.

Download complete PHP example.

#Built the Executable statement $FDFMergeAppl = "$FdfMerge ";
  $FdfMergeParms = "-s -p -l $LogFile -o $OutPdfFile $InPdfFile $InFdfFile";
  $FdfMergeCmd = $FDFMergeAppl . $FdfMergeParms;

#Execute the FDFMerge command line and get the return code.
  $Return = system($FdfMergeCmd);

Download complete ASP example.

'Built the Executable statement
sFdfMergeAppl = sFdfMerge
sFdfMergeParms = " -s -p -l " & sLogFile & " -o " & sOutPDFFile
sFdfMergeParms = sFdfMergeParms & " " &InPdfFile & " " & sInFdfFile
sFdfMergeCmd = sFdfMergeAppl & " " & sFdfMergeParms

'Create the Shell object to run the FDFMerge command line.
 Set wShell = Server.CreateObject("WScript.Shell")

'Execute the FDFMerge command line and get the return code.
 iReturn = wShell.Run( sFdfMergeCmd, 10, True )
 Set wShell = Nothing

Download complete Perl example.

#Built the Executable statement
  $FDFMergeAppl = "$FdfMerge ";
  $FdfMergeParms = "-s -p -l $LogFile -o $OutPdfFile $InPdfFile $InFdfFile';
  $FdfMergeCmd = $FDFMergeAppl . $FdfMergeParms;

#Execuate the FDFMerge command line and get the return code.
  $Return = '$FdfMergeCmd';

Download complete Java example or alternate example.

// Built the Executable Statement
sFdfMergeAppl = sFdfMerge;
sFdfMergeParms = " -s -p -l " + sLogFile + " -o " + sOutPDFFile;
sFdfMergeParms = sFdfMergeParms + " " + InPdfFile + " " + sInFdfFile;

// Add "cmd /c" if you are running on Windows (Leave out if running on Unix)
sFdfMergeCmd = "cmd /c " + sFdfMergeAppl + " " + sFdfMergeParms;

// Create the process to run the FDFMerge command line.
Process cmdlProcess;

// Execute the FDFMerge command line and get the return code.
cmdlProcess = Runtime.getRuntime( ).exe ( sFdfMergeCmd  );
cmdlProcess.waitFor ( );
iReturn = cmdlProcess.exitValue( );

Download complete Visual Basic example.

'Built the Executable statement
 sFdfMergeAppl = sFdfMerge
 sFdfMergeParms = " -s -p -l " & sLogFile & "-o " & sOutPDFFile
 sFdfMergeParms = sFdfMergeParms & " " &InPdfFile & " " & sInFdfFile
 sFdfMergeCmd = sFdfMergeAppl & " " & sFdfMergeParms

'Execute the FDFMerge command line and get the return code.
 iReturn = Shell(sFdfMergeCmd)

Current shipping versions of Appligent products are listed below. Customers with current Support and Maintenance are entitled to the latest version at no charge. Please contact sales@appligent.com if you have any questions about your upgrade.

See the latest Documentation on all of our Desktop and Server based products.  You can also visit our FAQ page for answers to frequently asked questions.  If you can’t find what you are looking for, please contact our support staff.  We’ll be happy to help.